Traditional screens stay in place all the time. Retractable screens appear only when you need them and slide neatly into a discreet housing when not in use. This helps preserve your view, maintain your home's appearance, and keep the screen protected when it is not needed.

No. Phantom retractable screens are professionally installed by trained Phantom installers. This helps ensure the screen fits properly, works smoothly, and is installed with care in your home.

Phantom Screens are built with durable extruded aluminum components and fiberglass or polyester mesh. With proper care, cleaning, and regular servicing, they are designed to last for many years. Phantom also offers a limited lifetime warranty on qualifying components.

That depends on the screen material. Mesh and fabric options allow airflow, while tighter weaves can offer more protection. Clear vinyl provides a higher level of water resistance. In strong winds, mesh screens may billow or come out of their tracks, so it is best to retract them during severe weather.

Installation time depends on the number and type of screens being installed. Many installations are completed in a single day, and a standard door screen can often be installed in less than an hour. Motorized screen installations may take longer depending on whether they are recessed, surface-mounted, or customized for the project.

Depending on the selected mesh or fabric, Phantom motorized retractable screens can be made up to 40 feet wide. Because motorized screens are highly customizable, we can help confirm the best size and configuration for your space.

Yes. Phantom screen frames and handles can be matched to doors, trim, doorframes, and other exterior finishes. Standard colors and wood grain finishes are available, and custom color matching may also be possible with a supplied color sample.

Pricing depends on the type of screen, size, color, mesh, handle, and other customization options.

Phantom Screens are made with extruded aluminum components and durable PVC-coated fiberglass or PVC-coated polyester mesh.

Visibility depends on the mesh type. Insect mesh typically offers a more open view, while solar and privacy meshes are denser and may reduce visibility.

Phantom offers a limited lifetime warranty on qualifying screen components, excluding mesh, for the original purchaser while they own the home where the screen was installed. The warranty also includes labor coverage for delivery and installation of warranted components during the first 24 months.

"Limited" means not every part of the product is covered. For example, mesh is excluded from the lifetime warranty. Covered components are warranted for the lifetime of the original purchaser, provided the warranty terms are met.

The warranty lasts for the lifetime of the original purchaser. It does not transfer to children, future homeowners, or anyone else who later owns the home.

Call or email Tri-State Screens! You will need to provide proof of purchase and details about the issue. We will review the claim, inspect the screen if needed, and arrange service, repair, or replacement when appropriate.

The warranty already provides lifetime coverage for qualifying components for the original purchaser, so there is no extended warranty option.

Mesh is not covered under the limited lifetime warranty. However, mesh is guaranteed against manufacturer defects.

No. The warranty applies only to the original purchaser and does not transfer to new owners.

Yes. The warranty applies to the original installation. Alterations, modifications, or reinstalling the screen yourself can void the warranty.

The warranty includes labor coverage for delivery and installation of warranted components for the first 24 months. After that period, service coverage may vary depending on the issue and warranty terms.

You don't have to do anything! We will register your warranty for you.

Phantom Screens require minimal maintenance because they retract into their housing when not in use. Cleaning once or twice per season is recommended, especially after winter and at the end of the busy summer season. Use mild detergent and water, and gently clean the mesh and casing.

Yes. Regularly lubricating the tracks with Phantom's greaseless silicone spray helps the screen operate smoothly. Do not use other lubricants, such as WD-40, because they may damage the screen.

Contact us by phone or email for a replacement.

Phantom Screens are designed to be part of the home where they are installed. Removing them may void the warranty, and the warranty does not transfer to a new home.

Call or email us. You can also enter your information on the "contact us" form to have us reach out to you.

Mesh replacement cost depends on the screen type, size, location, and other project-specific factors.

Call or email us. You can also enter your information on the "contact us" form to have us reach out to you.

A light bump may not cause damage because the mesh has some flexibility. With stronger impact, the mesh may come away from the housing or track. If that happens, contact your us to inspect, service, or replace the mesh.

Keep the tracks clear of dirt and debris using a vacuum or cloth. Clean the mesh and casing once or twice per season using water, mild detergent, and a soft brush. Avoid harsh chemicals and pressure washers.

Do not pressure wash vinyl. Rinse it gently with a hose to remove salt, grit, or debris, then clean it with mild soap and a soft cloth. Grit can scratch vinyl and make it look cloudy. Avoid products such as Rain-X, Pledge, and Plexus, as they may cause hazing or discoloration.

Call Phantom Screens at 1-888-444-4142, and they can help connect you with the right support resource.

Use a vacuum or cloth to remove dirt and debris from the track. After cleaning, apply Phantom's greaseless silicone spray to help the screen move smoothly. Avoid using standard oil-based lubricants.

Clean your screens once or twice per season: once when you begin using them after winter, and again near the end of the busy summer season. Use mild detergent and water, and clean gently.