Colby provided a professional estimate regarding my 16x7 garage for the retractable motor screen. I highly recommend this company and Colby. Colby took the time and extra effort to explore all possibilities to try to mount it as we originally were hoping it would.
Carl arrived within the stated time and proceeded installing the screens. He also called to let us know when to expect him. He did a very professional installation and was courteous and considerate of our property.
Very smooth and easy process. Great service! Love our new screen.
The folks at Tri-State Retractable screens were a pleasure to work with. They were communicative, responsive and very prompt. When our first installation date was rained out, they called with other options the next day. Moreover, when they had a cancellation, they called to see if we could be available early. The screen fits perfectly and works great. I've already recommended them to neighbors and am considering having them return to do another job for me.
We had to remove the screen/storm door when we moved here a couple of months ago to install a pet door for our dog. Good for the dog - not so good for bugs, as we found when the weather got nicer and we wanted to leave the back door open. We had never heard about these retractable screens until I saw them promoted in a flyer. I called that firm (not on Angie's List) and was very put off by their lack of responsiveness. So I searched Angie's List and found Tri-State Retractable Screens. From my very first email inquiry they were extremely responsive and helpful. One week later they sent a 2-man crew to do the installation. Apparently our door frame is slightly off kilter so it took them nearly an hour to cut the framing and runner pieces, but the end result was perfect. We have a good screen that stays open magnetically, then retracts smoothly and quickly into a vertical housing that has a very low profile.
The crew were very tidy and even asked for a cloth to wipe their fingerprints off the housing! We were very impressed and would strongly recommend them to anyone else needing this kind of product.
Carl was incredible. Friendly, professional, competent, and a wonderful man. He had our problem resolved in a few minutes. What a joy to have such service with such a warm smile. I'd have him back just to spend some time with him.
Carl was on time & called about 30 min prior to arrival to let us know he would be at our work early. He completed the job quickly, offered advice on where to install the screen and was through in explaining use, care & warranty.
Ordered and installed SunSetter screen.They did a great job. Going through them saved us time and money!!
There are not many businesses that offer retractable screens in Northern Virginia so I was very happy find Tri State Retractable Screens. The process from start to finish was smooth and problem free. I mainly worked with Colby who is very professional and responsive. He was more than willing to work with me via email or over the phone. I provided him some pictures and dimensions and he was able to give me few different options with approximate prices the same day. After my wife and I settled on our choices, it took about 4-5 weeks for the factory to build the screen. After that, the installation was completed quickly and cleanly. My wife and I are very happy with our screens. I highly recommend Tri State Retractable Screens.
I had a wonderful experience with Tri-State from start to finish. The very first time that I called I was able to schedule an appointment for installation within a week. The 2 man crew that showed up were smart, thoughtful and professional even calling about 30 mins before they arrived. Carl and Kevin showed up on time and ready to work , they took measurements of the oversized doors and began building the custom screens. After the screen doors had been installed perfectly, they even took the time to explain the maintenance and care involved and showed me how to reset the screen doors if I ever needed to. They cleaned up after themselves and were a pleasure to work with. Later in the day one of the managers from Tri-State called to make sure that everything went well and that I was happy with the new screen doors. I had a wonderful experience working with a wonderful company.